Returns & Refunds Policy
Salacia Gin accepts returns on an expired or damaged product only where such expiration or damage occurred before you accepted the product from the courier. Please therefore check your product carefully before signing for it.
Should you order a perishable item and you have had a change of mind, you will not be able to return the item. While we do our utmost to provide as much information on a product and only list quality products, we are not able to refund or exchange items due to public and food safety regulations.
Where you do not sign for a product because it is damaged or, where relevant, past its expiration date, you must notify us within 24 hours of delivery. We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication to Salacia Gin was received within 1 day, to ensure the 24-hour return period is not exceeded .
If you notify us of damage or expiration after the 24-hour period, the product must be sent to us at your cost.
Where the return is accepted by Salacia Gin , the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase).
Please note that all returned products must be returned in their original packaging and in the same condition as you received them.